GENUINE

Privacy Policy

GENUINE ("GENUINE", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users of the GENUINE mobile application ("App").

GENUINE is an online platform for discovering, purchasing and managing orders for commercial vehicle spare parts.

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices available to you when you use the GENUINE App.

By downloading, accessing, registering with, or using the App, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of the App, and information provided by service providers working on our behalf.

1.1 Account and Contact Information

When you create an account or place an order, we may collect:

• Full name
• Mobile phone number
• Email address
• Login credentials or authentication information
• Business/company name, where applicable
• GST or other business information, where applicable

We use this information to create and manage your account, communicate with you, process orders and provide customer support.

1.2 Delivery and Address Information

When you place an order, we may collect information required for delivery, including:

• Delivery address
• Billing address
• City, state and PIN/postal code
• Recipient/contact person's name
• Recipient/contact person's phone number
• Business or workshop address, where applicable

This information is used to process and deliver your orders.

1.3 Order and Transaction Information

When you use GENUINE to purchase products, we may collect:

• Products ordered
• Quantity and product details
• Order number
• Order status
• Billing information
• Delivery information
• Purchase history
• Returns, cancellations and refund information

Payment transactions may be processed through third-party payment service providers.

GENUINE does not intentionally store complete credit/debit card numbers, CVV numbers or other sensitive payment credentials on its own servers unless specifically stated otherwise.

1.4 Customer Support Information

If you contact us, we may collect information contained in:

• Customer support requests
• Emails
• Phone or chat communications
• Complaints
• Feedback
• Product or order-related queries

1.5 Device and Technical Information

When you use the App, certain technical information may be automatically collected, depending on the device and services used, including:

• Device type and model
• Operating system and version
• App version
• Unique device or installation identifiers
• IP address
• Network information
• Crash reports
• Diagnostic information
• App performance information

1.6 Location Information

Use this section only if the GENUINE App actually requests or collects location information.

If you give the App permission to access your location, we may collect approximate or precise location information for purposes such as:

• Helping determine delivery locations
• Improving delivery services
• Showing relevant services or availability
• Preventing fraudulent activity
• Providing location-based functionality requested by you

You may disable location permissions through your device settings. Some location-dependent features may not function properly if permission is disabled.

1.7 Photos, Camera and Files

If the App provides features allowing you to upload photographs or documents, we may access images or files that you choose to upload.

For example, you may upload a photograph of:

• A spare part
• A vehicle
• A product label
• A part number
• A damaged component
• An invoice or other relevant document

We use uploaded content only for the feature or service for which you provide it, such as identifying a product, processing a custom enquiry, providing customer support or processing an order.

We do not access your device's photo library or camera unless you grant the relevant permission or actively select a feature requiring that access.

2. How We Use Your Information

We may use collected information to:

• Create and manage your GENUINE account
• Authenticate users
• Process and fulfil orders
• Arrange delivery of products
• Process returns, cancellations and refunds
• Provide customer support
• Respond to enquiries
• Send order confirmations and service notifications
• Provide delivery and order updates
• Improve product search and recommendations
• Maintain and improve the App
• Diagnose technical problems
• Detect and prevent fraud, abuse and unauthorized activity
• Maintain the security of our systems
• Comply with applicable laws and regulations
• Maintain business and transaction records
• Communicate important changes to our services, policies or terms
• Send promotional communications where permitted by law

3. Communications and Notifications

GENUINE may send communications relating to:

• Account activity
• Orders
• Payments
• Delivery
• Returns and refunds
• Customer support
• Security
• Important service announcements

If you have opted in to promotional communications, we may also send information about products, offers, services and promotions.

4. How We Share Information

We do not sell your personal information.

We may share information with selected third parties where reasonably necessary to provide and operate the GENUINE service.

Service Providers

We may use third-party service providers for:

• Cloud hosting
• Database and infrastructure services
• Payment processing
• Delivery and logistics
• SMS and OTP services
• Email services
• Push notifications
• Customer support
• Analytics
• Crash reporting
• Security and fraud prevention

Delivery Partners

Where necessary to fulfil an order, we may provide delivery-related information such as your name, phone number and delivery address to the relevant delivery or logistics provider.

Business Partners

Where required to fulfil your order or provide a requested service, certain information may be shared with relevant suppliers, distributors, manufacturers or other business partners.

Legal Requirements

We may disclose information where required to do so by applicable law, regulation, court order, legal process or governmental authority.

We may also disclose information where reasonably necessary to:

• Protect our rights or property
• Protect the safety of users or others
• Investigate fraud or security incidents
• Enforce our Terms and Conditions
• Prevent misuse of the App

Business Transfers

If GENUINE or substantially all of its assets are involved in a merger, acquisition, restructuring, sale or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Third-Party Services and SDKs

The GENUINE App may use third-party technologies and software development kits ("SDKs") to provide functionality, analytics, security, payments, notifications, crash reporting or other services.

Examples may include:

• Payment service providers
• Analytics providers
• Cloud service providers
• Firebase or similar mobile services
• Push notification services
• Crash reporting services
• Mapping or location services
• Authentication providers

The exact third-party services used by GENUINE may change over time.

Where applicable, third-party providers may collect or process information in accordance with their own privacy policies.

6. Payment Information

Payments made through GENUINE may be processed by third-party payment providers.

Depending on the payment method selected, you may be redirected to or interact with the payment provider's secure payment interface.

Payment providers may collect payment information necessary to process the transaction.

GENUINE does not intentionally store complete card numbers or CVV information on its own servers unless expressly stated to you at the time of payment.

7. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

These measures may include:

• Encryption during transmission where appropriate
• Access controls
• Authentication controls
• Secure server infrastructure
• Monitoring and logging
• Regular security reviews
• Restricted access to personal information

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining account and transaction records
• Fulfilling legal, tax and accounting requirements
• Resolving disputes
• Enforcing agreements
• Preventing fraud and misuse
• Maintaining security

When personal information is no longer required, we will delete, anonymize or securely dispose of it in accordance with applicable law and our internal retention practices.

9. Account Deletion

If you have created an account with GENUINE, you may request deletion of your account and associated personal information.

Where supported by the App, you may initiate account deletion from:

App → Profile/Account → Settings → Delete Account

Alternatively, you may contact us using the details provided in the Contact Us section below.

When an account deletion request is received, we will process it within a reasonable period and delete or anonymize personal information that we are not required to retain.

Certain information may be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, accounting, taxation or other lawful purposes.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where processing is based on consent
• Object to certain processing
• Request restriction of certain processing
• Request information about how your personal information is used
• Opt out of promotional communications

To exercise applicable rights, contact us using the information provided below.

11. Children's Privacy

GENUINE is intended for commercial vehicle owners, businesses, workshops, mechanics, fleet operators and other users involved in the commercial vehicle spare-parts ecosystem.

The App is not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

12. Cookies and Similar Technologies

The App and associated online services may use cookies, identifiers, SDKs or similar technologies to:

• Maintain sessions
• Remember preferences
• Improve performance
• Understand usage
• Diagnose technical problems
• Maintain security
• Measure service effectiveness

13. International Data Processing

Depending on the infrastructure and service providers used by GENUINE, your information may be processed or stored in countries other than the country in which you reside.

Where information is transferred internationally, we will take reasonable measures to ensure that the information is handled in accordance with applicable privacy and data-protection requirements.

14. Third-Party Links

The GENUINE App may contain links to third-party websites, services or applications.

GENUINE is not responsible for the privacy practices, content or security of third-party services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Legal or regulatory requirements
• Data-processing practices
• Third-party service providers

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

Where required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction specified in the company's governing agreements and applicable law.

GENUINE

Commercial Vehicle Spare Parts

Built to Keep You Moving.